Dustin DiMisa's Consumer Connect

Our CEO's mission to speak with 2000 past customers in 2017

“I want to change the way we think about money.” - Dustin DiMisa


As the CEO of InterContinental Capital Group (ICG), Dustin DiMisa had noticed a significant gap between those who need mortgages and the large, disconnected institutions that often provide loans. Running ICG for 15 years opened his eyes to this and many other struggles and Dustin is dedicated to creating open communication to find a solution. In Dustin’s opinion, the first step to a solution is to build a more accommodating and judgement-free environment that promotes growth for consumers. And this is his journey to do just that.

Dustin is starting a nationwide conversation in an understanding environment with all of these frustrated consumers experiencing issues. InterContinental Capital Group will be a leader of consumer fulfillment in the mortgage industry.

Dustin Dimisa is launching this campaign and wants to personally connect with 2,000 consumers over the next year. These no-stress, judgement-free conversations will be the kick starter to improving InterContinental Capital Group and the entire mortgage industry.

Constantly Striving to Improve

According to the latest Monitor Report from Black Knight, Housing Wire just published an article stating that organizations have plummeted from the first quarter of this year, which, was led by a drop in refinancing organizations. “Overall...

Relationships in Lending

Another week down with the InterContinental Group calls and I am left surprised as usual. This time I’m surprised about how many consumers find a lender. When asked, most of the consumers I spoke with said they found us or another lender through a...

Great Story I Wanted to Share

During my time with consumer connect, I want to make sure I highlight stories that really resonate with me. Today I spoke to a consumer who walked me through his six month journey trying to get his purchase loan approved before he found...

New Week – New Insight

I have successfully avoided a case of the Monday’s today with another great day of calls. It’s a little harder to get consumers on the phone on Monday’s because everyone is trying to start their weeks off as productive as possible and catching up on...

A Great Day of Calls

I’m starting this process only speaking to home purchase consumers rather than refinance consumers. I’ve found it’s easier to get a better assessment of our current process when speaking to those who are purchasing since refinancing is a bit of a...

Week 2 of Dustin Dimisa Consumer Connect

I’m in the throws of week two and am so happy and thankful for all the feedback, both good and bad! Today especially I’ve had some of the most insightful calls with great insight into how my company can make choices better aligned with the...