I’m in the throws of week two and am so happy and thankful for all the feedback, both good and bad! Today especially I’ve had some of the most insightful calls with great insight into how my company can make choices better aligned with the consumer’s needs. One person I spoke with was really concerned with being able to meet deadlines. They were almost without a place to live because the closing process was moving slowly and we weren’t sure if we were going to close on time. Sometimes in business you get disconnected from the consumer and you really need to realign yourself with the idea that there are real people with real problems on the other end of the phone and our choices affect there’s. This week has been really eye-opening and I continue to look forward to more!