I’m writing this shortly after I’ve hung up the phone from my first round of calls with consumers and I am ending the day excited about what is to come.
I spoke with many different types of people, both happy and disappointed but overall I learned more than I had hoped just from Day 1. Notably, one consumer was extremely happy with the entire process and had just finished purchasing his own home. Another was very unhappy after putting their faith in our Own It Home Loans division to purchase their home and experiencing a slow, bumpy ride. I can already see the benefits of connecting with consumers to secure a better experience.
At the end of day one I can honestly say that I am optimistic about the road ahead – what this process will teach me, inefficiencies at Consumer Connect, and ways of making the process smoother and more efficient.